Altec Informatica can offer the widest range of quality services on the market: from infrastructure design to software assistance to on-site assistance management.
Hardware services
Global assistance
On-site activities
- Hardware and software technical assistance and systems
- Technical and systemic safeguards
- Desktop Management
- I.M.A.C. installation, transfer, software update and hardware replacement services
- Centralized help desk and at the customer offices
- “Specialized “how to use”
- IT Asset inventory activities
- Customizable services, tailor made for our customers
- Registration in the National Register of Environmental Managers Category 2 bis, to collect and transport exhausted consumables, toner, waste toner, drums destined for disposal as special waste
- Support on POS systems, including fiscal stamping and periodic verification of fiscal meters
Laboratory activities
- Repair of parts, boards, and IT devices with testing
- Carry in warranty service
- Refurbishing, reconditioning and replacement of worn parts, functionality tests, testing, packaging, and shipping
- Customization and updating of IT equipment
- On-line test with simulation of the customer environment
- Staging for the preparation and configuration of PCs, servers, storage, networking devices, rack cabinets etc.
- Certified disk wiping service
- Vaulted room for storing parts, supports and devices for disaster recovery
Logistic services
- ECR (Efficient Consumer Response)
- Inventory planning and management
- Trasportation
- WareHousing
- Customized logistics services
- Vaulted room for storage and management of sensitive equipment
360° Services
On site assistance
System assistance
Help Desk
Laboratory
Logistics
Pudos throughout Italy
Managed Printer Services
Cloud services
IoT hardware and software
Disaster recovey
Armored room for parts and supports
Technical and systemic deans
Roll Out
I.M.A.C.
Vendor guarantees management
Disk wiping with certification
Electronic board repair
Exhausted material management
Our strengths
Customer Proximity
With quality and competence, thanks to thirty years of experience that allows us to immediately understand specific needs and problems
Certified staff
Certified employees, always ready to intervene throughout the national territory
Wide range of services
Ability to cover a wide range of services: from infrastructure and/or software design to on-site assistance management
Added value
High added value guaranteed by highly trained and updated staff and by the continuous innovation of the proposed solutions
Focus on the customer
Constant focus on customer satisfaction and improvement of service quality
Spare parts stock warranty
Stock guarantee of spare parts to ensure the restoration of the faulty unit in the SLAs requested by the Customer
Professionalism
High professionalism recognized by the market.
Partnership
Consolidated collaboration with the most important vendors on the market
